Salon Policies
Children policy
For the comfort and safety of all of our guests, we ask that children under the age of 10 enter the salon for services only. Thank you.
Wedding parties or large party bookings
To reserve appointments for 3 or more clients in one day, a 50% non-refundable deposit is required unless appointments are cancelled 10 days prior to appointment date.
No show policy
If there is a history of no showing for appointments, future appointments can only be scheduled with a non-refundable credit card deposit unless the appointment is cancelled in a timely manner.
Payment Methods
We accept Visa, MasterCard, Debit Card and Cash only.
Service Guarantee
We want you to be happy and satisfied with your services. Therefore, we do ask that you call us within 14 days of your service(s) for any changes that you may require. We do not offer refunds on services, but we are happy for the opportunity to make things right for you. If at any time you feel you that would like to try the services of a different designer, then we support and recommend that you do so. Our entire team’s talent is at your disposal and discretion.
Product Guarantee
We offer full exchanges on all product purchases with 30 days of purchase. After 30 days, you may exchange your product. It is important to us that you have the correct haircare products for your use at home. We want you to have exactly what works for you; we do not wish to add to the product graveyard that exists under many bathroom sinks. We encourage you to bring in any item that is not meeting your expectations and we will replace it with something that better suits your needs.
We cannot offer returns or exchanges on hair accessories such as clips, brushes, combs, etc. Sales of those items are final.
Appointments
We recommend that you make all appointments in advance to ensure stylist availability, as well as to secure the time that works best for your schedule. Please arrive 10 minutes before your scheduled appointment time in order to relax, browse style ideas and enjoy a refreshing beverage. If you are late for your appointment, we may need to reschedule your appointment or modify your service(s).
Guest Policy
In the service area of the salon we can only accommodate those clients receiving services. We thank you for your cooperation in advance. Our goal is to provide each client with personalized individual attention. All guests are asked to wait in the reception area. In addition, we ask that all children (not receiving a service) remain supervised in the reception area for their safety.
Gift Certificates
Gift certificates are available for your gift giving convenience and are offered in any amount of $25 or more. Gift certificates do not include gratuities and are not redeemable for cash.
Disclaimer
All pricing is based on time and product used to perform each service. Pricing is subject to increase if additional time or product is needed to accommodate your particular hair needs. If you have any questions on specific pricing, then we urge you to ask your stylist for pricing prior to your service.
Color Formulas
If you should need your customized color formula at anytime we do offer the option of purchasing this information at a cost of $200. Our expertise is used to create our color formulations and this expertise is derived from years of education and experience. These formulas are the property of The Destination Salon.
